FAQ - aura&co:

Welcome to Aura & Co Frequently Asked Questions (FAQ) page. We hope this section will answer any questions you may have. If you need further assistance, feel free to reach out to us!

1. How long will my order take to arrive?

• United States: Shipping typically takes 7-14 business days.
•  International Orders: Shipping may take 14-31 business days, depending on your location.

2. Can I track my order?

Yes! Once your order has been shipped, we will upload your tracking information. You can check the status of your package on our Track Your Order page using your tracking number.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition, unused, and with all original packaging. To initiate a return, please contact our customer support team.

4. How do I make a return?

To return an item, contact us via email at [auracosotree@gmail.com]. We’ll provide you with further instructions and the return address. Please note that return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.

5. What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. We’ll work with you to either send a replacement or issue a refund.

6. How can I change or cancel my order?

If you need to make changes to or cancel your order, please contact us as soon as possible. We process orders quickly, so once an order has been shipped, it cannot be changed or canceled.

7. Do you ship internationally?

Yes! We ship to most international destinations. Please note that shipping times for international orders may vary based on location (typically 14-31 business days).

8. Will I need to pay customs or duties on my order?

International orders may be subject to customs fees or duties upon arrival in your country. Unfortunately, we cannot control or predict these fees. Any customs fees are the responsibility of the buyer.

9. How do I contact customer service?

You can reach our customer service team via email at [auracostoree@gmail.com ] or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.

10. What payment methods do you accept?

We accept all major credit and debit cards, as well as payment via PayPal. All payments are securely processed.

11. Do you offer gift cards?

Yes, we offer digital gift cards. You can purchase them directly on our website. Gift cards are delivered via email and can be used for any product on our site.

If you have any other questions not covered in this FAQ, feel free to contact us at:[auracostore@gmail.com] or visit our Contact Us page.

Thank you for choosing Aura & Co!